Search found 9 matches

by Supersnail
Mon Nov 03, 2014 11:23 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

Yes I kindoff forgot about the ticket log ..... oops... :?
I shall do it right now...

thanks
by Supersnail
Wed Oct 29, 2014 2:04 pm
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

Hi Andrew Yes uninstalled the software and reinstalled it It is definitely selected on the list if I flick it over to the 360 it says that it can not find a installed printer if I change it back it gives me the check if you machine is on and connected message as for USB ports I am at the moment runn...
by Supersnail
Wed Oct 22, 2014 4:26 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

Ok no problem I will do that as soon as I have finished my project that I'm currently working on.

Thanks a lot for all the assistance it is much appreciated :-)
by Supersnail
Tue Oct 21, 2014 10:46 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

No other usb device installed on the computer mouse and keyboard use one unifying dongle to run both


No other pc to test on.... :-(
by Supersnail
Tue Oct 21, 2014 4:44 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

windows 7 pro on a 64 bit system
by Supersnail
Mon Oct 20, 2014 10:28 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

Hi

Yes its directly connected with a USB cable to the computer (I have swopped out the cable wit 2 others to see if the cable wasn't bust)
by Supersnail
Mon Oct 20, 2014 5:28 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

Hi Kai Sorry for only getting back to you now, The machine is installed with the driver's and does not show under device manager as other/unknown device(actually shows as a printer under printers and fax) Followed the instructions as per the website instructions on how to install the device. Even re...
by Supersnail
Thu Oct 16, 2014 10:49 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Re: Engrave studio not conecting to my pc

Hi Martin

Yes updated drivers to the latest ones I could download from Rolanddg.com

and yes updated engrave studio to 2.11
by Supersnail
Thu Oct 16, 2014 9:16 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5933

Engrave studio not conecting to my pc

Hi I am having trouble with engrave studio , when I click to save the tool paths(transfer them to the engraver egx350) I get an error message that says it can not find the engraver I must check that the engraver is connected with usb(which it is) and if the machine is turned on (ooooo wait a minute....