Search found 2170 matches

by Kai Perry
Fri Oct 13, 2017 9:33 am
Forum: Hardware
Topic: PNC-2300A - R.I.P after firmware update to A3.0
Replies: 7
Views: 136

Re: PNC-2300A - R.I.P after firmware update to A3.0

Hi,

What is the issue with the engraver and what version of firmware is the machine on currently, also what is the serial number.
by Kai Perry
Wed Oct 11, 2017 12:47 pm
Forum: Warranties & Roland Care
Topic: EGX-20 Table Issue
Replies: 10
Views: 135

Re: EGX-20 Table Issue

The gear has two parts, with two part numbers -

21685141 (Upper) & 21685142 (Lower)
by Kai Perry
Tue Oct 03, 2017 9:34 am
Forum: Roland VersaWorks and other Software
Topic: Versaworks Dual problem with all PDF files after update today
Replies: 8
Views: 189

Re: Versaworks Dual problem with all PDF files after update today

Log a case with the support team, they can give you a newer installer, it must be an issue with the installer that you have.
by Kai Perry
Mon Oct 02, 2017 11:24 am
Forum: Roland VersaWorks and other Software
Topic: Versaworks Dual RIP Problem
Replies: 3
Views: 167

Re: Versaworks Dual RIP Problem

We haven't seen any issue with the latest update, try downloading the offline updater from this website , then updating again. If this doesn't resolve it try initialising the program using the VersaInit from the program list. (This will clear the RIP of files and all settings, remember to write down...
by Kai Perry
Mon Oct 02, 2017 11:23 am
Forum: Roland VersaWorks and other Software
Topic: Versaworks Dual problem with all PDF files after update today
Replies: 8
Views: 189

Re: Versaworks Dual problem with all PDF files after update today

We haven't seen any issue with the latest update, try downloading the offline updater from this website , then updating again. If this doesn't resolve it try initialising the program using the VersaInit from the program list. (This will clear the RIP of files and all settings, remember to write down...
by Kai Perry
Mon Sep 25, 2017 11:47 am
Forum: Say Hello
Topic: RS 640 - Error 0102
Replies: 1
Views: 73

Re: RS 640 - Error 0102

The error relates to the limit sensor, not working correctly, you could try a limit initialise and ensure that the sensor is not out of place or any part is loose or failing that have the sensor replaced.
by Kai Perry
Fri Sep 22, 2017 2:10 pm
Forum: Substrates, Materials & Inks
Topic: Bn-20 White ink
Replies: 5
Views: 142

Re: Bn-20 White ink

Try a couple of ink circulations and a normal clean, from the description it sounds like the damper is blocked with the sediment.
by Kai Perry
Thu Sep 21, 2017 5:35 pm
Forum: General Chat
Topic: Roland vs-640 no grey color
Replies: 4
Views: 110

Re: Roland vs-640 no grey color

The main issue is the lack of black in the grey, as you only on a 4 colour setup, trying to make a colour like this will likely print with a hue.

Try generating the colour with black only and then using the density control only colour management option.
by Kai Perry
Thu Sep 21, 2017 12:17 pm
Forum: General Chat
Topic: Roland vs-640 no grey color
Replies: 4
Views: 110

Re: Roland vs-640 no grey color

What is the colour mix of the colour you are trying to print and what colour management mode are you using?
by Kai Perry
Thu Sep 21, 2017 9:11 am
Forum: Engraving
Topic: Engrave studio not conecting to my pc
Replies: 19
Views: 5447

Re: Engrave studio not conecting to my pc

When you plug the machine in, does it show that hardware has been inserted?, if not try a different PC. If trying a different PC, don't install the drivers prior and see if it shows in device manager.