Search found 2176 matches

by Kai Perry
Fri Oct 20, 2017 11:37 am
Forum: Hardware
Topic: Sp-300 + Softrip
Replies: 3
Views: 40

Re: Sp-300 + Softrip

There are a couple of different profile locations, you can download the certified profiles from this site and the manufacturers profiles from here.
by Kai Perry
Fri Oct 20, 2017 11:30 am
Forum: General Chat
Topic: Latest version of cutstudio
Replies: 9
Views: 1010

Re: Latest version of cutstudio

We are currently awaiting a release date for the latest version.

To import into CutStudio save an EPS as an Illustrator 8 version, it should then import correctly.
by Kai Perry
Thu Oct 19, 2017 5:09 pm
Forum: Roland VersaWorks and other Software
Topic: Versaworks Dual RIP Problem
Replies: 4
Views: 215

Re: Versaworks Dual RIP Problem

I have tested it with files that didn't work previously and now the error does not show, try uninstalling VersaWorks, installing a fresh and then updating again.
by Kai Perry
Thu Oct 19, 2017 4:55 pm
Forum: Hardware
Topic: Sp-300 + Softrip
Replies: 3
Views: 40

Re: Sp-300 + Softrip

Have you download profiles for the software?, it looks like you are printing with 100% of all colours.
by Kai Perry
Thu Oct 19, 2017 4:54 pm
Forum: General Chat
Topic: Latest version of cutstudio
Replies: 9
Views: 1010

Re: Latest version of cutstudio

With 2017 the app from the app store should work, the extension is no longer supported.

I am currently testing 2018 to determine how it now works, as it seems that they have changed the method of installing add-ons again.
by Kai Perry
Tue Oct 17, 2017 9:10 am
Forum: Substrates, Materials & Inks
Topic: LEF-300 Printing White Problem
Replies: 4
Views: 44

Re: LEF-300 Printing White Problem

Have you generated the white data, either in the design or with the special color plate feature?
by Kai Perry
Fri Oct 13, 2017 9:33 am
Forum: Hardware
Topic: PNC-2300A - R.I.P after firmware update to A3.0
Replies: 8
Views: 159

Re: PNC-2300A - R.I.P after firmware update to A3.0

Hi,

What is the issue with the engraver and what version of firmware is the machine on currently, also what is the serial number.
by Kai Perry
Wed Oct 11, 2017 12:47 pm
Forum: Warranties & Roland Care
Topic: EGX-20 Table Issue
Replies: 10
Views: 178

Re: EGX-20 Table Issue

The gear has two parts, with two part numbers -

21685141 (Upper) & 21685142 (Lower)
by Kai Perry
Tue Oct 03, 2017 9:34 am
Forum: Roland VersaWorks and other Software
Topic: Versaworks Dual problem with all PDF files after update today
Replies: 8
Views: 209

Re: Versaworks Dual problem with all PDF files after update today

Log a case with the support team, they can give you a newer installer, it must be an issue with the installer that you have.
by Kai Perry
Mon Oct 02, 2017 11:24 am
Forum: Roland VersaWorks and other Software
Topic: Versaworks Dual RIP Problem
Replies: 4
Views: 215

Re: Versaworks Dual RIP Problem

We haven't seen any issue with the latest update, try downloading the offline updater from this website , then updating again. If this doesn't resolve it try initialising the program using the VersaInit from the program list. (This will clear the RIP of files and all settings, remember to write down...