Latest version of cutstudio

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Ibossimedit
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Latest version of cutstudio

Post by Ibossimedit » Wed Jan 25, 2017 2:54 pm

Hi,

I am trying to install the Cutstudio plug in for Illustrator on a Mac. I am getting an error message saying; "The extension cannot be installed, it requires illustrator version in range of inclusively between 16.0 and 19.9"

My illustrator version 21.0.2, is a newer updated version of cut studio available please or is this imminent ?

Thanks,

Si.

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Kai Perry
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Re: Latest version of cutstudio

Post by Kai Perry » Thu Jan 26, 2017 10:33 am

Plugins are no longer supported by Adobe, you have to use their app store to install the program.

The last supported version on the app store is CC 15.2

New versions of the app are currently being developed and should be available in the next two months.
Kai Perry
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Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Ibossimedit
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Re: Latest version of cutstudio

Post by Ibossimedit » Thu Jan 26, 2017 1:47 pm

Thanks for responding.

So to clarify. I have just bought a GS-24, I have just installed illustrator as I did not have this, as I have the latest version of illustrator, I can now not use my GS-24 as the App, formerly the plug in is not yet compatible ? so basically I have to wait until Roland update the app to use my GS-24 ?

Thanks,

Simon.

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Kai Perry
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Re: Latest version of cutstudio

Post by Kai Perry » Thu Jan 26, 2017 4:55 pm

As you are running CC, you have access to all versions of Illustrator, so you can install & run 15.2 or lower which is supported.

For the purpose of output to a vinyl cutter there is no loss of usage from older versions as the functionality for the machine has been the same from Illustrator 9 and onwards.

Failing this you could use a PC with any Windows environment from Vista onwards and you wouldn't potentially need Illustrator as you have access to the full CutStudio application.
Kai Perry
RolandCare Advisor
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Ibossimedit
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Re: Latest version of cutstudio

Post by Ibossimedit » Tue Jan 31, 2017 1:07 pm

We don't have PC's and so that is not an option.

The oldest available version of illustrator in CC is 16.0.0, 15.2 is not available, I have installed 16.0.0.

I have tried to add the cut studio AI plug in from the Adobe add ons site and it is still saying "The extension cannot be installed, it requires illustrator version in range of inclusively between 16.0 and 19.9", Any idea why it is saying this when I have version 16.0 please ?

Thanks,

Simon.

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Kai Perry
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Re: Latest version of cutstudio

Post by Kai Perry » Tue Jan 31, 2017 1:29 pm

Have you got the extension manager for the version installed?

16 is CS6, the version 15.2 is for CC2015 which is 19.2.1, I have just installed this on a customers Mac and this version works correctly.
Kai Perry
RolandCare Advisor
Roland DG (UK) Ltd
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MIKEKENNY2
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Re: Latest version of cutstudio

Post by MIKEKENNY2 » Thu Oct 19, 2017 1:31 pm

Hi Kai,
Just installed the October update to illustratorCC 2017, and the Cutstudio extension no longer works! can you help with an updated version?
thanks
Mike

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Kai Perry
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Re: Latest version of cutstudio

Post by Kai Perry » Thu Oct 19, 2017 4:54 pm

With 2017 the app from the app store should work, the extension is no longer supported.

I am currently testing 2018 to determine how it now works, as it seems that they have changed the method of installing add-ons again.
Kai Perry
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Roland DG (UK) Ltd
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MIKEKENNY2
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Re: Latest version of cutstudio

Post by MIKEKENNY2 » Fri Oct 20, 2017 10:32 am

OK,
Do You mean the " add on"? its no longer available from adobe.
How quickly will you have a fix?
Also the stand alone Cut Studio - latest updated version - no longer imports files?
It opens fine , sees the file, but when I import , there is nothing on the screen, I have tried saving as older versions of cs , etc.
I am tearing my hair out here as I have a lot of stuff to plot!
Thanks for your help
mike

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Kai Perry
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Re: Latest version of cutstudio

Post by Kai Perry » Fri Oct 20, 2017 11:30 am

We are currently awaiting a release date for the latest version.

To import into CutStudio save an EPS as an Illustrator 8 version, it should then import correctly.
Kai Perry
RolandCare Advisor
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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