Engrave studio not conecting to my pc

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Kai Perry
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Re: Engrave studio not conecting to my pc

Post by Kai Perry » Tue Oct 21, 2014 9:18 am

Is there any other USB device installed other than the mouse/keyboard, could be a USB conflict.

Have you tested the machine on a different PC?
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Supersnail
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Tue Oct 21, 2014 10:46 am

No other usb device installed on the computer mouse and keyboard use one unifying dongle to run both


No other pc to test on.... :-(

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Re: Engrave studio not conecting to my pc

Post by Kai Perry » Tue Oct 21, 2014 4:12 pm

It has to be driver related, possibly best if you Log a ticket with our support team, to see if they can log on to your system to check the connectivity.
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Wed Oct 22, 2014 4:26 am

Ok no problem I will do that as soon as I have finished my project that I'm currently working on.

Thanks a lot for all the assistance it is much appreciated :-)

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Andrew Dudley
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Re: Engrave studio not conecting to my pc

Post by Andrew Dudley » Wed Oct 29, 2014 11:50 am

Apart from removing the software from the PC fully and reinstalling, have you checked that you are looking for the EGX-350 and not set the software on the EGX-360?
Machines.png
Machines.png (17.95 KiB) Viewed 2469 times
Also if you have USB 2 and USB 3 ports on your PC, please try and use the USB 2 as they are more reliable.
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Wed Oct 29, 2014 2:04 pm

Hi Andrew

Yes uninstalled the software and reinstalled it

It is definitely selected on the list if I flick it over to the 360 it says that it can not find a installed printer

if I change it back it gives me the check if you machine is on and connected message


as for USB ports I am at the moment running it off the port assigned to printing and dual communication

tried all the other ports as well no luck

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Andrew Dudley
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Re: Engrave studio not conecting to my pc

Post by Andrew Dudley » Mon Nov 03, 2014 10:54 am

I would talk to our Tech support teams directly by logging a ticket (in Kai's post above) and talk over the phone. May need a netviewer session to sort this one out.
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Mon Nov 03, 2014 11:23 am

Yes I kindoff forgot about the ticket log ..... oops... :?
I shall do it right now...

thanks

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Re: Engrave studio not conecting to my pc

Post by thelazycow » Wed Sep 20, 2017 4:31 pm

I have this on a 2 month old EGX350!

Did the issue ever get resolved!

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Re: Engrave studio not conecting to my pc

Post by Kai Perry » Thu Sep 21, 2017 9:11 am

When you plug the machine in, does it show that hardware has been inserted?, if not try a different PC. If trying a different PC, don't install the drivers prior and see if it shows in device manager.
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