Engrave studio not conecting to my pc

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Supersnail
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Engrave studio not conecting to my pc

Post by Supersnail » Thu Oct 16, 2014 9:16 am

Hi

I am having trouble with engrave studio , when I click to save the tool paths(transfer them to the engraver egx350) I get an error message that says it can not find the engraver I must check that the engraver is connected with usb(which it is) and if the machine is turned on (ooooo wait a minute.... I think uhm no its turned ON hissing next to me like a cobra ready to strike!)

so what could be the issue ?


dr engrave works perfect (but lacks the fancy features of engrave studio....)


PLEASE HELP!!!!!!

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mrtn
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Re: Engrave studio not conecting to my pc

Post by mrtn » Thu Oct 16, 2014 10:14 am

Tried updating drivers and Engravestudio?
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Supersnail
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Thu Oct 16, 2014 10:49 am

Hi Martin

Yes updated drivers to the latest ones I could download from Rolanddg.com

and yes updated engrave studio to 2.11

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Kai Perry
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Re: Engrave studio not conecting to my pc

Post by Kai Perry » Thu Oct 16, 2014 3:29 pm

Check the device manager for an unknown or other device, if the machine is there update the driver software.
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Mon Oct 20, 2014 5:28 am

Hi Kai

Sorry for only getting back to you now,

The machine is installed with the driver's and does not show under device manager as other/unknown device(actually shows as a printer under printers and fax)

Followed the instructions as per the website instructions on how to install the device.
Even removed device and drivers and reinstalled and it gave me the same error message.

I further more went ahead and updated the machine firmware , driver and software to the latest versions available, Nothing same error ... could it be my machine is faulty? its brand new only 1 week old :-( has less than 2 hours on it....

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mrtn
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Re: Engrave studio not conecting to my pc

Post by mrtn » Mon Oct 20, 2014 8:52 am

Haa, do you happen to have an Epson, HP or Canon USB printer installed in the same PC?
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Kai Perry
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Re: Engrave studio not conecting to my pc

Post by Kai Perry » Mon Oct 20, 2014 10:23 am

Is the machine connected directly, just checking it's not connected via a hub or such as this would have a similar effect.
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Mon Oct 20, 2014 10:28 am

Hi

Yes its directly connected with a USB cable to the computer (I have swopped out the cable wit 2 others to see if the cable wasn't bust)

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Re: Engrave studio not conecting to my pc

Post by Kai Perry » Mon Oct 20, 2014 3:11 pm

Which operating system is it?
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Re: Engrave studio not conecting to my pc

Post by Supersnail » Tue Oct 21, 2014 4:44 am

windows 7 pro on a 64 bit system

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