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Re: Engrave studio not conecting to my pc

Posted: Tue Oct 21, 2014 9:18 am
by Kai Perry
Is there any other USB device installed other than the mouse/keyboard, could be a USB conflict.

Have you tested the machine on a different PC?

Re: Engrave studio not conecting to my pc

Posted: Tue Oct 21, 2014 10:46 am
by Supersnail
No other usb device installed on the computer mouse and keyboard use one unifying dongle to run both


No other pc to test on.... :-(

Re: Engrave studio not conecting to my pc

Posted: Tue Oct 21, 2014 4:12 pm
by Kai Perry
It has to be driver related, possibly best if you Log a ticket with our support team, to see if they can log on to your system to check the connectivity.

Re: Engrave studio not conecting to my pc

Posted: Wed Oct 22, 2014 4:26 am
by Supersnail
Ok no problem I will do that as soon as I have finished my project that I'm currently working on.

Thanks a lot for all the assistance it is much appreciated :-)

Re: Engrave studio not conecting to my pc

Posted: Wed Oct 29, 2014 11:50 am
by Andrew Dudley
Apart from removing the software from the PC fully and reinstalling, have you checked that you are looking for the EGX-350 and not set the software on the EGX-360?
Machines.png
Machines.png (17.95 KiB) Viewed 2471 times
Also if you have USB 2 and USB 3 ports on your PC, please try and use the USB 2 as they are more reliable.

Re: Engrave studio not conecting to my pc

Posted: Wed Oct 29, 2014 2:04 pm
by Supersnail
Hi Andrew

Yes uninstalled the software and reinstalled it

It is definitely selected on the list if I flick it over to the 360 it says that it can not find a installed printer

if I change it back it gives me the check if you machine is on and connected message


as for USB ports I am at the moment running it off the port assigned to printing and dual communication

tried all the other ports as well no luck

Re: Engrave studio not conecting to my pc

Posted: Mon Nov 03, 2014 10:54 am
by Andrew Dudley
I would talk to our Tech support teams directly by logging a ticket (in Kai's post above) and talk over the phone. May need a netviewer session to sort this one out.

Re: Engrave studio not conecting to my pc

Posted: Mon Nov 03, 2014 11:23 am
by Supersnail
Yes I kindoff forgot about the ticket log ..... oops... :?
I shall do it right now...

thanks

Re: Engrave studio not conecting to my pc

Posted: Wed Sep 20, 2017 4:31 pm
by thelazycow
I have this on a 2 month old EGX350!

Did the issue ever get resolved!

Re: Engrave studio not conecting to my pc

Posted: Thu Sep 21, 2017 9:11 am
by Kai Perry
When you plug the machine in, does it show that hardware has been inserted?, if not try a different PC. If trying a different PC, don't install the drivers prior and see if it shows in device manager.