Versaworks Dual problem with all PDF files after update today

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Bowber
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Versaworks Dual problem with all PDF files after update today

Post by Bowber » Fri Sep 29, 2017 10:15 am

I've just updated Versaworks Dual today (Friday 29th) and now I can't load any PDF files, new or previous ones that I had no problem with before the update.
I've restarted the normal rip computer and restarted Versaworks dual but no difference.

Fortunately I alway keep Versaworks on 2 computers and I don't update them both together because of previous similar problems with the old Versaworks, it's a bit of a pain as the other computer isn't any where near as fast as my normal rip computer but at least I can now print again.

I hope this gets sorted soon.

Steve

Bowber
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Re: Versaworks Dual problem with all PDF files after update today

Post by Bowber » Fri Sep 29, 2017 11:04 am

EPS files are the same, they start to import and then stop with a corrupted file warning.

JPGs seem to load ok so far but I've not tried many of them and a cut line being present doesn't seem to make any difference.

Steve

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Re: Versaworks Dual problem with all PDF files after update today

Post by PhillyDee » Fri Sep 29, 2017 11:22 am

Thanks for the heads up :), will not be updating for the forseeable future
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Bowber
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Re: Versaworks Dual problem with all PDF files after update today

Post by Bowber » Fri Sep 29, 2017 5:14 pm

Haha, glad I could be of help, it would be handy to know if anyone else is having this problem or if it's just me? Maybe the update corrupted my install of Versaworks?

Steve

TDR
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Re: Versaworks Dual problem with all PDF files after update today

Post by TDR » Sun Oct 01, 2017 1:46 pm

Same here. File is corrupt when trying to open both .eps and .pdf.

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Kai Perry
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Re: Versaworks Dual problem with all PDF files after update today

Post by Kai Perry » Mon Oct 02, 2017 11:23 am

We haven't seen any issue with the latest update, try downloading the offline updater from this website, then updating again.

If this doesn't resolve it try initialising the program using the VersaInit from the program list. (This will clear the RIP of files and all settings, remember to write down any settings used)
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TDR
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Re: Versaworks Dual problem with all PDF files after update today

Post by TDR » Mon Oct 02, 2017 11:36 pm

Ran initilize on the non working version (v1.6.10). No change, still would not import .eps.

Uninstalled that version. Restarted.

Installed a version I have. V1.6.6. Restarted.

That version imports .eps ok.

Ran the local updater from the link above.

New version, 1.6.10 still will not allow import of .eps.
Stopped processing the input file xxx.eps
The file is corrupt.

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Kai Perry
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Re: Versaworks Dual problem with all PDF files after update today

Post by Kai Perry » Tue Oct 03, 2017 9:34 am

Log a case with the support team, they can give you a newer installer, it must be an issue with the installer that you have.
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Bowber
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Re: Versaworks Dual problem with all PDF files after update today

Post by Bowber » Tue Oct 03, 2017 9:40 am

I've gone through the same process too with the same results, when ever I update to 1.6.10 I get the corrupt file error with pdf and eps files.
I'll log a case.

Steve

zhenjie
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Re: Versaworks Dual problem with all PDF files after update today

Post by zhenjie » Fri Oct 27, 2017 4:21 am

We've experienced the same issue since updating Versaworks Dual. All EPS/PDF files we try to load report "File is corrupted".

Did you find a solution to this issue?

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