Hi,
No problem, Just log a case with our team.
Enter the machine Serial number, on the back right side of the machine.
You need Modela Player v4, Dr Engrave, 3D Engrave and VPanel.
Windows Drivers are here.

On older machines we had buttons/handwheels etc to position the axis.
SRM-20 only has one button ON/OFF, so on all machines we now use VPanel to move and set the axis.

SolidWorks CAM 2018 Fanuc 6M,11M, 0M etc are all similar. Have a look at the MDX-PRO2_PRO_NC_CODE_EN manual that came with your machine, then compare. NC files are just TEXT. MDX-540 VPanel will accept any Text file and long as it is valid NC codes. These guys at Hawk Ridge have nice videos. https:/...

Hi. You are welcome.
Where are you based, as we can suggest an office to supply help and inspiration.

With your page set in Corel, if you have your design at the top of the page, just try putting it at the bottom of the page limits, or vice versa.

Someone sent this link in for Modela Player Tutorial.
For those wanting to know about the process to use Models Player v4.
However, SRP Player is the standard software we supply with current machines we do.
Thank you "Fabacademy".

SRP Player had a recent major update with many new features to allow more flexibility, plus some "under the hood" work to enhance your workflow. Updater to Ver.1.40 is available on our download site under the 3D section. Choose your machine. Please note updaters only update and existing installatio...

Hi, for uneven surface engraving the MDX-40/TS400 machines have a fixed Z spindle, i.e. it goes to the depth you set and moves parallel to X,Y. On our EGX machines we have Nosecones with a floating Z, so the nosecone follows the material surface and the tool projects through the nosecone the depth y...

Hi. I think you mean you do not want to cut the top surface, just the features below the top. In this case you can set the start height of the cutting process to be a small amount below the top surface. Modela Player and SRP Player cut between the top and bottom values and ingnore the rest of the mo...

Vectric Engraving and bas relief modelling software. Have a look at the tutorial videos, plus you can get a free trial. www.vectric.com Tel: +44 (0) 1527 850 323 E-mail: info@vectric.com APT Milling cutter supply company that are helpful and prompt online service. Make sure you have the correct coll...