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Obviously, as it’s not meant to be a user replaceable part. Always best to take it to a tech who can also give warranty on the replacement.

Replacing head cables required partial dismantling of the machine. Setting the new cables is a tricky thing to prevent premature wear. I had a customer greasing the carriage mechanism with a petroleum based grease which melted some plastic parts in the head carriage and failure of the cable. Use Rol...

The reason is difficult to determine from afar. It may be any reason: - ink pigment settled in the cartridge over a long time (same cartridge in the machine for more than a year without shaking) - damper clogging due to the pigment clogging due to the first reason - neglected service (captop replace...

That’s a weird pattern of dropouts too. Do try soaking method first. Search the forum for “soaking”.

Still no attachment (at least not visible on my ipad).

Regardless, it’s awfully soon to have damper problems. Do you have a 2 year warranty on the machine?

Can't see the attachment.

Usually it's the damper, yes. OEM inks?

Sign & Display preserves pure colors instead of simulating offset print. What are your heater settings? The best combination is 95 degrees F for PRINT heater and 104 degrees F for dryer. You shouldn't need to change anything unless it's really cold or really hot in the printing room. The fuzzy edges...

Setting up a VersaCAMM is nothing special. It works right out of the box if the router network is configured right. You only need to set a fixed IP on the PC when using a crossover cable. First of all, check your DHCP range on the router, let's say it's 192.168.1.100 to 150. Write this down for futu...

You can't change the system palette.

But you can make copy of a PANTONE library and change whatever you like.