As it's EngraveStudio ensure you are using the latest updated version, if you are using it with Windows 10, then only this version will work.

http://download.rolanddg.jp/en/3d.html#engravestudio

Rule out a PC issue by testing with a different cable and a different PC as an initial test.

I haven't used EngraveLab but if it is the same as Signlab in the way it connects then it soes not use the Windows driver, it has a built in driver to connect to the machine.

If you are keeping the machine flat and turning it back on immediately after moving it, then all you need is to put the cardboard head protector in place, you don't need to remove the carts. If however you were having to tilt the machine, then a pump up would suffice, removing all the carts and the ...

The drivers can be downloaded from http://download.rolanddg.jp/en/3d.html#mpx90 , the software installer can be obtained by speaking to Roland DGA.

The error is VersaWorks Dual is to do with the installation version being too old, it doesn't have the necessary drivers for the machine.

I would look to replace with the latest version of VersaWorks 6 instead.

From the menu, select auto pinchroller, then middle pinch roller and adjust the pressure to (Normal, Slight or None)

If you are using variable data within VersaWorks then the use of spot colours is not supported, the area within the rectangle is a data area and is generated by the variable data function.

Hold down the Enter key and turn the power on, this will perform a user initialise.

Did the material slip whilst it was engraving?