Usually the internal errors are related to the encoder strip , the error is not one I've come across before.

It could be related due to the overall extent of the media where the crop marks are being printed.

It's more likely a cable fault than the encoder, the encoder is for print position rather than media setup.

Get in touch with your local RolandCare team and they can try to determine what is causing the issue.

Are you reloading the media when you are cutting off the finished print? As this can cause the clamps to lift.

Also what is the ambient temperature where the media is being kept?

Yes, which should only be carried out by a trained engineer.

It looks like the head alignments need to be adjusted by an engineer. That would be causing the misalignment of the magenta around the black.

You could look at EngraveLab from cadlink, I'm unsure of the price but you may be able to get an older version for cheaper.

I take it you have all of the free software that comes with the machine, like Dr. Engrave and modela.

You should be using the SL-CL cartidge in this case, the other version isn't suitable for your ink type.

EngraveStudio is dedicated to the 350 and 360, if you like the look of the software, have a look at the Vectric website and look at VCarve Pro, EngraveStudio is an OEM of an older version.

Which inktype are you running?

VersaWorks 6 can be installed with both VersaWorks and Dual, however you cannot run VersaWorks Dual at the same time of VersaWorks 6.0. VersaWorks can be run at the same time as VersaWorks 6.0 Currtently there are no plans to support legacy products. If you find that the online update causes issues ...