It is likely caused by static, have you got a anti static bar fitted to the machine?

Also it could be caused by the rubber at the back of the machine, you can easily check this by applying some masking tape to the rubber so it slides on the material.

It may be down to some form of file corruption. You may have to perform an initialise (From Start, All Programs, Roland VersaWorks, Initialise Application. But before you use this as it wipes the list and settings, try removing all the files from the printer folder C:\program files x86,Roland VersaW...

Which inktype are you running on the VG? Do you have light black?

From the description it sounds like the nosecone (if you are using one) needs to be cleaned, it could be that the nose cone isn't lifting back up causing the tool to remain down which will causes a line between the two points.

Try running the installation of VersaWorks as an admin and then add the file again. It could be an issue with the install.

This really depends on whether Adobe decide to change the process of how add-ons/extensions work again.

It seems they cannot make up their mind on the functionality.

In the Windows driver under printing preferences, check the box for use extended size and then change the value to 80mm x 80mm.

Hi Chris,

It looks like there is a broken link or a corrupted file, try changing the location of the images.

If this doesn't work, send the file into the RolandCare team, you can contact them to raise acase on 01275 335540.

The machine looks like an XR-640 (Print & Cut). All you need to do is figure out the material they use, perhaps they use a short term clear vinyl.

The latest extension 3.21 has now been updated on the app exchange. Ensure you have logged into your account and the Creative Cloud App is open, then uninstall the extension from your exchange and reinstall, you should then receive a pop-up showing that the extension has been updated. I have tested ...