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by Kai Perry
Thu May 17, 2018 4:46 pm
Forum: Engraving
Topic: MPX-90 Font Engraving Error
Replies: 10
Views: 122

Re: MPX-90 Font Engraving Error

What pitch are you using for the fill?
by Kai Perry
Thu May 17, 2018 4:44 pm
Forum: Hardware
Topic: setting up SP540V
Replies: 9
Views: 225

Re: setting up SP540V

The IP needs to be in the same range as the router, but ensure it's not the same IP address as you were using when running it directly.

The other option would be to get a second network card in the PC and run the machine direct and use the other port for your network.
by Kai Perry
Thu May 17, 2018 3:47 pm
Forum: Warranties & Roland Care
Topic: Media Wrinkles (bubbling) versacamm vp540
Replies: 5
Views: 88

Re: Media Wrinkles (bubbling) versacamm vp540

It looks like the media has become damp and is lifting, have you tried with a much higher heat?
by Kai Perry
Thu May 17, 2018 3:38 pm
Forum: Engraving
Topic: MPX-90 Font Engraving Error
Replies: 10
Views: 122

Re: MPX-90 Font Engraving Error

If you use the standard fill instead of the island fill or use it as a contour do you get the same output?

Also what does it look like zoomed in on the preview?
by Kai Perry
Thu May 17, 2018 1:09 pm
Forum: Engraving
Topic: MPX-90 Font Engraving Error
Replies: 10
Views: 122

Re: MPX-90 Font Engraving Error

The latest version is 2.31 you can download the updater from here.

Try the update as it may just solve the issue.
by Kai Perry
Thu May 17, 2018 12:37 pm
Forum: Roland VersaWorks and other Software
Topic: Computer dead , need versaworks
Replies: 4
Views: 223

Re: Computer dead , need versaworks

Just email the team they can send you the software techsupport@rolanddg.co.uk
by Kai Perry
Thu May 17, 2018 12:36 pm
Forum: Engraving
Topic: MPX-90 Font Engraving Error
Replies: 10
Views: 122

Re: MPX-90 Font Engraving Error

Does it work with other fonts?

It looks like a misinterpretation of the fill and it's impacting off the area.

Which version of MetazaStudio are you using?
by Kai Perry
Thu May 17, 2018 12:34 pm
Forum: Hardware
Topic: setting up SP540V
Replies: 9
Views: 225

Re: setting up SP540V

Run the machine direct using a crossover cable, you should then have the ability to setup the IP address correctly to the address of the router.
by Kai Perry
Thu May 17, 2018 12:21 pm
Forum: General Chat
Topic: BN-20 not working after power outage
Replies: 2
Views: 63

Re: BN-20 not working after power outage

If the ink is dripping from the bottom of the machine then it's likely an issue with the captop or pump. With the power issue if the machine is not on a surge protector then the board fuses may have blown, you would need a technician to verify what damage has taken place.
by Kai Perry
Thu May 17, 2018 12:19 pm
Forum: Warranties & Roland Care
Topic: Media Wrinkles (bubbling) versacamm vp540
Replies: 5
Views: 88

Re: Media Wrinkles (bubbling) versacamm vp540

Is the material stored in the same room as the printer?

The media may need time to aclimatise to the machines environment.

Can you show some photos of what is happening?