Search found 2324 matches

by Kai Perry
Fri May 11, 2018 1:50 pm
Forum: Roland VersaWorks and other Software
Topic: versaworks and BN-20 stops mid print
Replies: 3
Views: 402

Re: versaworks and BN-20 stops mid print

Try disabling the power management of the PC, so it doesn't go to sleep.

Also ensure you aren't using a USB hub or cable extender.
by Kai Perry
Thu May 10, 2018 9:34 am
Forum: Roland VersaWorks and other Software
Topic: Requiring software bundle for my MDX-20
Replies: 1
Views: 43

Re: Requiring software bundle for my MDX-20

Hi Ray,

Try emailing techsupport@rolanddg.co.uk they will be able to send you the software.
by Kai Perry
Thu May 10, 2018 9:33 am
Forum: Roland VersaWorks and other Software
Topic: Cutting inefficient
Replies: 3
Views: 41

Re: Cutting inefficient

Okay, the cutting order is defined by the software you are using to design with. Some design programs are better at minimal movement that others, it is dependent on the way the shapes are drawn.
by Kai Perry
Wed May 09, 2018 12:21 pm
Forum: Roland VersaWorks and other Software
Topic: Cutting inefficient
Replies: 3
Views: 41

Re: Cutting inefficient

The cutting is likely working, check the following - 1. The blade - Is the blade sharp to a point and has no damage 2. The cutting strip - Is there any grooves or damage to this 3. The blade holder - try lubricating the bearings in the blade holder All these checking points may help with getting a b...
by Kai Perry
Wed May 09, 2018 12:18 pm
Forum: General Chat
Topic: XC540 select ink type screen
Replies: 2
Views: 36

Re: XC540 select ink type screen

The pump protection error will normally come up if you are performing too many cleans/ink fill's. Let the machine cool down and try again.
by Kai Perry
Tue May 08, 2018 9:01 am
Forum: Hardware
Topic: BN-20 Nozzle problem
Replies: 7
Views: 205

Re: BN-20 Nozzle problem

The cleaning fluid is dependent on the ink type, the fluid you have from the UV ink is fine for use with ECOSOL MAX 2.
by Kai Perry
Fri May 04, 2018 3:33 pm
Forum: Roland VersaWorks and other Software
Topic: CutStudio Plugins
Replies: 108
Views: 66295

Re: CutStudio Plugins

It looks like you are not synced properly, try removing all versions and reinstalling, then try the extension again.
by Kai Perry
Fri May 04, 2018 3:31 pm
Forum: Hardware
Topic: PC Not Seeing Print Server
Replies: 3
Views: 64

Re: PC Not Seeing Print Server

Try a new cable, it may be that you have been using a standard cable with your previous setup, the crossover is needed for direct running. Failing that you can try resetting the printserver on the machine, by using the blue button on the network port, there will be instructions for this in the user ...
by Kai Perry
Fri May 04, 2018 3:29 pm
Forum: Hardware
Topic: BN-20 Nozzle problem
Replies: 7
Views: 205

Re: BN-20 Nozzle problem

It still looks like there is a lot of dried ink on the head, have you tried to clean the head with swabs and cleaning fluid ? Also which ink type and cleaning fluid are you using ? Also check that the machine is capping correctly, you could try soaking the head in cleaning fluid to get the nozzles b...
by Kai Perry
Fri May 04, 2018 11:51 am
Forum: Say Hello
Topic: GX-300 "unexpected error"
Replies: 1
Views: 1211

Re: GX-300 "unexpected error"

Its likely that the version you had previously is higher than the 1.40 as this is a really old version.

The latest version is 3.10, so try updating and then reopening the files.