BN-20 Not Printing!

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stitch-up
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BN-20 Not Printing!

Post by stitch-up » Wed Jan 31, 2018 2:31 pm

Hi Guys

Trying to print a job but the blue power button remains on continuously!!

The Printer Status shows: Setup Incomplete (see picture)
Printer Status.png
Printer Status.png (7.26 KiB) Viewed 422 times
Ink levels:
Ink Levels.png
Ink Levels.png (10.33 KiB) Viewed 422 times
I know I'm low on ink and have ordered more in.

Any ideas?

Cheers

John
Roland BN-20
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stitch-up
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Re: BN-20 Not Printing!

Post by stitch-up » Wed Jan 31, 2018 4:26 pm

I just noticed that Magenta is showing 100% - there's no way that can be right!

When I had the last 'service' requiring a print head replacement, a lot of ink was used in repeated cleaning in a failed attempt to correct missing nozzlels.

There is some ink sloshing around in the carts but not a lot - what is going on?
Roland BN-20
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Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
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Re: BN-20 Not Printing!

Post by mrtn » Wed Jan 31, 2018 4:55 pm

The first thing to do in the BN-20, always, is first to reboot the printer (rear switch off, count to 10, turn on) and the PC, then remove and reinsert all cartridges one by one, including the waste ink tray.

This should fix it.
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stitch-up
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Re: BN-20 Not Printing!

Post by stitch-up » Wed Jan 31, 2018 4:57 pm

Gonna try this right away - I'll be back :)
Roland BN-20
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Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
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stitch-up
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Re: BN-20 Not Printing!

Post by stitch-up » Wed Jan 31, 2018 5:43 pm

Okay, I completed all the tasks you mentioned mrtn:

Switched the BN-20 Off at the rear switch.
waited.
Switched the BN-20 On.
Removed and replaced all the cartridges.
Rebooted my PC.

The printer goes through its startup & cleaning cycle.
Printer Status shows 'cleaning'.
waited.
Clicked Update.
Printer Status now shows 'Setup Incomplete - and there it remains!

The ink quantities are definitely reporting the wrong levels.

Of course this always happens at the worst time - when you've promised a job done :(

Thanks for your suggestions.
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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Kai Perry
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Re: BN-20 Not Printing!

Post by Kai Perry » Wed Jan 31, 2018 6:13 pm

It sounds like the utillity is not seeing the machine correctly, remove all carts and the waste tank and then switch on.

Also check the temperature of the machine, it could be warming up if it has been in a cold environment.
Kai Perry
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stitch-up
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Re: BN-20 Not Printing!

Post by stitch-up » Wed Jan 31, 2018 6:42 pm

Well, I'm feeling rather embarrassed to say this!!

I discovered I'd not fully raised the media clamp lever!! I discovered this when I just reloaded the media, all is now working.

I'm not sure if the ink levels are being correctly reported - I'll check this later but I feel so relieved :)

Thanks so much for your help, as always, great support here :)

John
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
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To many Heat Presses!

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Re: BN-20 Not Printing!

Post by PhillyDee » Wed Jan 31, 2018 6:56 pm

Definitely a stitch-up :D
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stitch-up
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Re: BN-20 Not Printing!

Post by stitch-up » Wed Jan 31, 2018 7:23 pm

Yup :)

Sometimes I can be so DULL!!!
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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Re: BN-20 Not Printing!

Post by stitch-up » Wed Jan 31, 2018 8:37 pm

At the risk of exhausting my luck .....

I'm glad to say the BN-20 just finished printing the job - it's about 3metres long BUT, although I ripped the job to 'Print & Cut', when the print finished, there was no attempt to rewind and cut!!

Is there anyway I can recover this job - presently it's just sat in the BN-20 waiting to be rewound and cut.
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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