VersaExpress RF 640 not printing

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sleekdesign
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VersaExpress RF 640 not printing

Post by sleekdesign » Tue Aug 28, 2018 3:49 pm

The VersaExpress is not printing at all i.e. test print is blank. We were having some problems with ink leaks from the head when printing and changed the damper but unfortunately now it is not firing at all. Please help.

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Kai Perry
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Re: VersaExpress RF 640 not printing

Post by Kai Perry » Tue Aug 28, 2018 4:06 pm

Check that the head cables are all seated correctly. What issues did you have previously? What was the time frame of having issues to replacing the damper?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

sleekdesign
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Re: VersaExpress RF 640 not printing

Post by sleekdesign » Tue Aug 28, 2018 4:38 pm

Will double check on the cables. No previous issues on the RF and 2 weeks between issue and changing the damper

sleekdesign
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Re: VersaExpress RF 640 not printing

Post by sleekdesign » Tue Aug 28, 2018 5:18 pm

we double checked the cables and all in order and nothing on the test print

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Kai Perry
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Re: VersaExpress RF 640 not printing

Post by Kai Perry » Wed Aug 29, 2018 9:40 am

When you clean, is ink going through the head to the drain bottle?

And are the dampers full?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

mads
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Re: VersaExpress RF 640 not printing

Post by mads » Thu Aug 30, 2018 9:10 pm

Kai Perry wrote:
Wed Aug 29, 2018 9:40 am
When you clean, is ink going through the head to the drain bottle?

And are the dampers full?
yes

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Kai Perry
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Re: VersaExpress RF 640 not printing

Post by Kai Perry » Fri Aug 31, 2018 10:37 am

That suggests that the captop is sealing correctly and the pump is working ok, could be a faulty head. Is the ink leaking from the head at all?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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