Bronze Support - BN-20

Warranties, repairs and maintenance
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stitch-up
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Bronze Support - BN-20

Post by stitch-up » Fri Dec 01, 2017 6:52 pm

We've had our BN-20 for a few years and although we've not given it huge amounts of work to do, it's served us well :D

In order to keep our BN in great shape, we took out a Bronze support contract. Each year (maybe more often) we receive a visit from a Roland engineer to ensure everything is working as it should. I have to say, the engineers are always very courteous and give as much time as is necessary to keep things in good working order.

On our most recent visit, the engineer discovered a problem with the black channel and had to replace the printhead as this was the only solution.

I'd like to give a 'heads up' for the Roland support and to the engineers who've visited us over the years - they're the best. Thanks guys.

Regards

Stitch-Up Creative
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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mrtn
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Location: Tallinn, Estonia

Re: Bronze Support - BN-20

Post by mrtn » Sat Dec 02, 2017 12:22 am

Nice.

How much is the support contract?
Roland Dealer since 1993
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