METAZASTUDIO error - Unexpected file format / Can't upgrade software

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LGray
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METAZASTUDIO error - Unexpected file format / Can't upgrade software

Post by LGray » Sun Aug 26, 2018 2:33 pm

Hello,

I have a new laptop and have downloaded metaza studio and drivers from you website, everything seemed fine until I went to open a metaza file and I had this error - Unexpected file format.

I searched on this forum and it says to upgrade the software, which I have tried to do but I have this error

METAZASTUDIO, Upgrade to Ver2.40

Failed to write to file
The upgrade did not finish correctly


What I am doing wrong?

Any help would be very welcome

Many Thanks

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Kai Perry
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Re: METAZASTUDIO error - Unexpected file format / Can't upgrade software

Post by Kai Perry » Tue Aug 28, 2018 9:10 am

Which version of installer did you use?

Also what is the file format that you are struggling with?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

LGray
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Posts: 5
Joined: Sat Jun 17, 2017 9:09 am

Re: METAZASTUDIO error - Unexpected file format / Can't upgrade software

Post by LGray » Tue Aug 28, 2018 10:22 am

The one on this link

http://download.rolanddg.jp/en/3d.html#mpx90

64bit - Windows 10 1.20

On my other laptop I have version 2.0 running

It's when I try and open METAZAStudio Document (.mzs)

Thanks

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Kai Perry
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Re: METAZASTUDIO error - Unexpected file format / Can't upgrade software

Post by Kai Perry » Tue Aug 28, 2018 11:41 am

I just tested the updater and it worked fine, ensure you have unzipped tyhe update prior to install.

If this is no good, a full fresh install is likely needed.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

LGray
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Posts: 5
Joined: Sat Jun 17, 2017 9:09 am

Re: METAZASTUDIO error - Unexpected file format / Can't upgrade software

Post by LGray » Tue Aug 28, 2018 8:39 pm

Yes I unzipped the whole file. I'll try uninstalling and reinstalling. Thanks

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