EGX300 Problem with Cutting Depth

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Ferris9999
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EGX300 Problem with Cutting Depth

Post by Ferris9999 » Tue Mar 24, 2020 10:10 pm

I have an EGX300 using V-Carve on Windows 7.
I use it for engraving/cutting plastic 1.5mm (60 thou) thick. It has been cutting perfect for years but all of a sudden it has started cutting erratically eg, I'll programme it to do a pocket cut at 0.3mm and it will cut right through the 1.5mm material and into the base mat.
Does anyone know why it would suddenly start doing this and is there any way to fix it such as resetting the machine back to factory defaults?
I've checked all of the settings, material thickness and cutting depth and everything looks okay, but it just randomly cuts straight through the material for no apparent reason?
Thanks for any help

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Kai Perry
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Re: EGX300 Problem with Cutting Depth

Post by Kai Perry » Wed Mar 25, 2020 9:31 am

Strange, it sounds like a software issue rather than a hardware one. Try testing it with Dr. Engrave instead of Vcarve.

You can perfom a user initialise by holding the enter key and turning on the power.

Also try a different cable and if possible a different PC.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Ferris9999
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Posts: 2
Joined: Tue Mar 24, 2020 9:57 pm

Re: EGX300 Problem with Cutting Depth

Post by Ferris9999 » Wed Mar 25, 2020 11:54 am

Thanks, I'll try that, I just can't figure out why it's suddenly started doing it.

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Kai Perry
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Re: EGX300 Problem with Cutting Depth

Post by Kai Perry » Fri Mar 27, 2020 10:11 am

Possible some sort of software update, if the software or PC turns out to be the issue.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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