After insatalling MPX-90 in new laptop, material and library lists are empty

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Arja
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After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Arja » Mon Sep 09, 2019 7:55 am

Can someone help me?
I just installed MPX 90 program and driver to new laptop. After hours of work I managed to install the driver for Win 10, but now the Metaxa Sudio s library and material lists are empty. Nothing there and when I try to add new ones nothing happens. If I try to make new group the program says that the program says "Failure to create new group. The group with same name already exists or the folder is write protected". There is no groups at all, and I'm not sure where / which is the folder where this kind of files are stored.
Please help me if you can.

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Kai Perry
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Re: After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Kai Perry » Mon Sep 09, 2019 9:55 am

Have you tried unistalling and reinstalling the software again?

Which version of installer have you used?
Kai Perry
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Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Arja
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Re: After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Arja » Mon Sep 09, 2019 11:17 am

Yes. I have done installing/uninstalling several times. No results. library and material lists stay empty and unable to load anything in :(

Arja
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Re: After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Arja » Mon Sep 09, 2019 11:18 am

My cd-disk is version 1.4. Worked perfectly earlier.

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Kai Perry
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Re: After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Kai Perry » Mon Sep 09, 2019 11:24 am

Which version of Windows 10 are you using?

The latest installer is version 2.00, the latest update is 2.42.
Kai Perry
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Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Arja
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Re: After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Arja » Mon Sep 09, 2019 11:39 am

My Windows is win 10 Home, ver 1809

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Kai Perry
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Re: After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Kai Perry » Mon Sep 09, 2019 4:40 pm

You can get the latest installer form the RolandCare team on 01275 335540
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Arja
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Joined: Mon Sep 09, 2019 7:38 am

Re: After insatalling MPX-90 in new laptop, material and library lists are empty

Post by Arja » Mon Sep 09, 2019 6:48 pm

Thank you . Can I reach the team by email? My English is not good enouth for phone calling.

Funny thing : I triend by one of Rolands site to get some help. The site asked to type the serial number of machine. After I did that there was a message saying that sorry, we can not find that number.??
ZBU 4843 wasn't ok.
IMG_1463.JPG

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