Engrave studio not conecting to my pc

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oscarc
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Joined: Fri Dec 29, 2017 7:12 am

Re: Engrave studio not conecting to my pc

Post by oscarc » Fri Dec 29, 2017 7:17 am

Was this issue resolved? I am receiving the same symptoms with our EGX-350.

troubleshooting steps:
1. tried different ports on PC (usb is used for keyboard, mouse, and flash drive)
2. uninstall/reinstall drivers and software
3. rebooting both PC and engraver
4. tried connecting to a different PC (there is no plug/unplug usb windows tone)
5. tried different cables including the serial connection.
6. set I/O mode to <SERIAL>, <USB>, and <AUTO> respectively with no changes.

The engraver does not show up in device manager either. I am able to control the engraver via the ps/2 controller.

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mrtn
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Re: Engrave studio not conecting to my pc

Post by mrtn » Fri Dec 29, 2017 10:04 am

Doesn't sound too good.
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Kai Perry
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Re: Engrave studio not conecting to my pc

Post by Kai Perry » Tue Jan 02, 2018 10:35 am

It sounds like the mainboard may be damaged.
Kai Perry
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Roland DG (UK) Ltd
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