Need Help Versa Works not Adding Printer

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sykesit
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Joined: Mon Apr 16, 2018 2:03 pm

Need Help Versa Works not Adding Printer

Post by sykesit » Mon Apr 16, 2018 2:20 pm

Hi we have a new machine which runs on Windows 10.

I have tried to install the Versaworks software version 4.4 on it and installs but it cannot see the printer through the IP we have an LEF-20 I believe.

When I go into the printer settings to change the default to the IP address will not change or verify the printer. Also when I click add nothing happens.

Now I have tried running in compatibility mode for Windows 7 which worked fine before.

Also on the printers list in control panel there is usually a Roland VW printer listed but this isnt there .

Any ideas on how to create the printer manually?

Thanks

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mrtn
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Location: Tallinn, Estonia

Re: Need Help Versa Works not Adding Printer

Post by mrtn » Mon Apr 16, 2018 7:37 pm

1) uninstall 4.4 and delete the whole application folder in Program Files (x86)
2) get the latest installer for VersaWorks Dual
3) install the latest firmware on the LEF-20
4) install VersaWorks Dual (run setup.exe) and update.

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PhillyDee
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Re: Need Help Versa Works not Adding Printer

Post by PhillyDee » Tue Apr 17, 2018 8:11 am

Double check the PC can see the printer on the network. Open a Command Prompt in windows (CMD from the start bar)
Type
ping <Printer IP>
It will tell you if its there.
Roland BN-20 (CMYKWh)
Roland Versa UV LEF-20 (CMYK Pr Wh)
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HPC Laser - LS1290PRO 80W Laser cutter/engraver x3
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