VersaWorks 6 not finding BN-20

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Sophie
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VersaWorks 6 not finding BN-20

Post by Sophie » Mon Nov 04, 2019 1:37 pm

I installed the latest Driver & Utility & VersaWorks 6 but VersaWorks not finding the BN-20 Printer connected over USB. The Printer Preferences not showing the BN-20 not showing USB options.
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Kai Perry
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Re: VersaWorks 6 not finding BN-20

Post by Kai Perry » Thu Nov 07, 2019 11:16 am

Does the utility connect to the machine?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Sophie
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Posts: 6
Joined: Tue Oct 06, 2015 6:45 am

Re: VersaWorks 6 not finding BN-20

Post by Sophie » Thu Nov 07, 2019 3:18 pm

No, the Utility does not connect to the printer.

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Kai Perry
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Re: VersaWorks 6 not finding BN-20

Post by Kai Perry » Fri Nov 08, 2019 2:59 pm

Try removing all the ink cartridges and the waste tank, turning on and connecting, it may be that the waste tank is full and needs replacing.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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