VersaWorks 6 not finding BN-20

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Sophie
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VersaWorks 6 not finding BN-20

Post by Sophie » Mon Nov 04, 2019 1:37 pm

I installed the latest Driver & Utility & VersaWorks 6 but VersaWorks not finding the BN-20 Printer connected over USB. The Printer Preferences not showing the BN-20 not showing USB options.
Ohne Titel.jpg

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Kai Perry
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Re: VersaWorks 6 not finding BN-20

Post by Kai Perry » Thu Nov 07, 2019 11:16 am

Does the utility connect to the machine?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

Sophie
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Re: VersaWorks 6 not finding BN-20

Post by Sophie » Thu Nov 07, 2019 3:18 pm

No, the Utility does not connect to the printer.

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Kai Perry
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Re: VersaWorks 6 not finding BN-20

Post by Kai Perry » Fri Nov 08, 2019 2:59 pm

Try removing all the ink cartridges and the waste tank, turning on and connecting, it may be that the waste tank is full and needs replacing.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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stitch-up
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Re: VersaWorks 6 not finding BN-20

Post by stitch-up » Tue Dec 03, 2019 7:30 pm

I have this issue too!

I just reinstalled Windows from a newly formatted drive and then Versaworks including the Versaworks driver when prompted - all seemed to go smoothly. I restarted the PC but the BN-20 utility doesn't appear in the system tray! I restarted the PC a few more times, but no joy - I get the same as the image above shows.

I also carried out the advice from Kai, removing all the cartridges and waste tank and then switch the BN back on. I replaced all the cartridges and waste tank, but no joy! I restarted the PC but still the utility doesn't show.

Has anyone resolved this issue?

Regards
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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Kai Perry
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Re: VersaWorks 6 not finding BN-20

Post by Kai Perry » Tue Dec 10, 2019 10:31 am

Have you tried updating both the driver and the BN Utility?
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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