Versaworks won't add LEJ-640FT

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sajego
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Joined: Tue Jul 09, 2013 5:31 pm

Versaworks won't add LEJ-640FT

Post by sajego » Tue Jan 14, 2020 5:29 am

I have three PCs all on Windows 10.
One of them has my LEF-12, LEF-20, LEJ-640FT all working fine.

The other two have the LEFs working but the LEJ returns this error:
Cannot find information for the device detected.
Please make sure the software supports this device.
The PC that works is running Versaoworks Dual 1.6.14, the two that don't work have 1.6.15, but they're both new installs, and gave the same error on 1.5.0 (or whatever version came fresh off the Versaworks DVD). One of the two not working PCs has the old version of Versaworks 5.5.1 installed and it can see all three printers.

I can ping the LEJ successfully from all PCs and I can see the LEJ firmware update option at the http:// IP address

LEJ has 3.20 firmware which seems to be new.

When I searched for this error message I found a lot of people having problems with their IP / network, but that doesn't seem to be my case. I even try switching everying from 192.168.1.xxx to 192.168.2.xxx and got the same results.

sajego
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Posts: 11
Joined: Tue Jul 09, 2013 5:31 pm

Re: Versaworks won't add LEJ-640FT

Post by sajego » Tue Jan 14, 2020 5:32 am

Closed Versaworks on the PC that can see all 3 printers and now it (sometimes) says this instead:
Device not found or status not acquired correctly from the device.
I've also tried initializing the software with no change.

sajego
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Posts: 11
Joined: Tue Jul 09, 2013 5:31 pm

Re: Versaworks won't add LEJ-640FT

Post by sajego » Tue Jan 14, 2020 7:30 am

Works fine in Versaworks 6. I guess I could switch to that. My tech said it's still buggy.

PhillyDee
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Re: Versaworks won't add LEJ-640FT

Post by PhillyDee » Tue Jan 14, 2020 9:28 am

Ive been using V6 for many months never had a problem in my LEF20
Roland BN-20 (CMYKWh)
Roland Versa UV LEF-20 (CMYK Pr Wh)
HPC Laser - LS1290PRO 80W Laser cutter/engraver x4
HPC Laser - LS6090PRO 80W Laser cutter/engraver x2
Trotec Speedy 300 120W with JC Vision Camera system and rotary axis.
30W Galvo Fiber Laser Engraver

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Kai Perry
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Re: Versaworks won't add LEJ-640FT

Post by Kai Perry » Fri Jan 17, 2020 2:34 pm

The error is VersaWorks Dual is to do with the installation version being too old, it doesn't have the necessary drivers for the machine.

I would look to replace with the latest version of VersaWorks 6 instead.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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