importing eps and PDF - canceled process - file corrupt

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allgoodfun
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Posts: 3
Joined: Sat Dec 23, 2017 2:09 pm

importing eps and PDF - canceled process - file corrupt

Post by allgoodfun » Sat Dec 23, 2017 2:37 pm

Dear All,

Hoping someone can help....

RIP and printer have been working fine since recent purchase, really impressed with the printer.
I am posting here in the absence of the supplier over the christmas period and i cant wait until the new year as i have work to do and its all backing up...

Whilst cancelling a job Versaworks crashed and shut down, since restarting i have been unable to import any eps or PDF files, even the ones that i have imported and printed previously.

I have spent 4 hours trying the following to resolve but with no success:

- shut down versaworks
- power off PC, disconnect from mains, leave for 10 mins then restart.
- delete temporary files, clear queue, power off PC, disconnect from mains, leave for 10 mins then restart.
- initialize versaworks, power off PC, disconnect from mains, leave for 10 mins then restart.

I can however import jpegs and print, not that that is a solution by any means.

Any advice will be gratefully received.

allgoodfun
Member
Posts: 3
Joined: Sat Dec 23, 2017 2:09 pm

Re: importing eps and PDF - canceled process - file corrupt

Post by allgoodfun » Sat Dec 23, 2017 3:20 pm

Is this because on reboot it has updated the latest version of versaworks?!

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mrtn
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Joined: Tue Feb 14, 2012 4:37 pm
Location: Tallinn, Estonia

Re: importing eps and PDF - canceled process - file corrupt

Post by mrtn » Sat Dec 23, 2017 3:50 pm

You probably have the same issue as described here: http://www.rolandforum.co.uk/viewtopic.php?f=48&t=11979

As it looks to be unresolved I don’t have any other suggestions for you than uninstalling VersaWorks, removing the VersaWorks application folder from Program Files (x86) completely (!), rebooting and reinstalling from scratch. Do not update, of course.
Roland Dealer since 1993
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