Roland OnSupport Stopped Working

Post Reply
tdgraphics
Bronze Member
Posts: 89
Joined: Mon Oct 03, 2011 4:00 pm
Location: Allenwood South, Naas, Co. Kildare. Ireland
Contact:

Roland OnSupport Stopped Working

Post by tdgraphics » Wed Mar 14, 2018 9:37 am

Hi,

OnSupport fails to start on occasions when my PC loads up. It does work periodically, but more often than not it gets the message noted below. I cannot restart it, it simply falls over.

I have downloaded the full installation of f the Roland site,removed it from my machine,rebooted and then installed and rebooted the PC again, but it still fails.

I am running Windows 7 Professional SP1 64 bit, Intel i7-4790K 4Ghz with 16 GB RAM and a 540MB SSD as my boot drive.

The details of the fail are:
Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: roland onsupport.exe
Problem Signature 02: 2.8.0.0
Problem Signature 03: 58295f11
Problem Signature 04: System.Xml
Problem Signature 05: 2.0.0.0
Problem Signature 06: 565e85ab
Problem Signature 07: 6e8
Problem Signature 08: 27
Problem Signature 09: System.Xml.XmlException
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 6153

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid= ... cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Thanks in advance for the assistance.

tdgraphics
Bronze Member
Posts: 89
Joined: Mon Oct 03, 2011 4:00 pm
Location: Allenwood South, Naas, Co. Kildare. Ireland
Contact:

Re: Roland OnSupport Stopped Working

Post by tdgraphics » Wed Mar 14, 2018 11:39 am

OKAY, I think its sorted. Although I could not get the software to load. I initialised the application. It then did load as an older version, 2.8.0. So I updated to ti 2.8.1 and it now works. I have had to set up again, but it is now sending emails etc. when it needs to.

Thanks.

Neil

Thread can be closed.

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests