Versaworks 6 Installation Fails!

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stitch-up
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Versaworks 6 Installation Fails!

Post by stitch-up » Sat Jan 26, 2019 5:11 pm

Having placed my spinning hard drive with a 1Tb SSD I've steadily been rebuilding with all my software. All gone very smoothly until I get to Versaworks 6!

The installation seems to start okay but then just makes no progress when 'supposedly' installing Versaworks Profile Package! The green progress bar is sat at about 1% - is it downloading latest profiles or something - there's no information suggesting it could be?

This is my 2nd attempt to install this software on my Windows10 64Bit laptop. On the previous occasion I had to Rollback my PC to get my computer working again and it looks like the same is happening again!

Sat there for over an hour now with no progress!

Anyone have any ideas?

Cheers

John
Last edited by stitch-up on Sat Jan 26, 2019 5:41 pm, edited 1 time in total.
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

PhillyDee
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Re: Versaworks 6 Installation Fails!

Post by PhillyDee » Sat Jan 26, 2019 5:13 pm

I know it doesn't help, but we have the latest versaworks running on Windows 10 x64 with no issues.
Roland BN-20 (CMYKWh)
Roland Versa UV LEF-20 (CMYK Pr Wh)
HPC Laser - LS1290PRO 80W Laser cutter/engraver x4
HPC Laser - LS6090PRO 80W Laser cutter/engraver x2
Trotec Speedy 300 120W with JC Vision Camera system and rotary axis.
30W Galvo Fiber Laser Engraver

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stitch-up
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Re: Versaworks 6 Installation Fails!

Post by stitch-up » Sat Jan 26, 2019 5:44 pm

Thanks for the reply PhillyDee.

Do you remember whether you installed fresh or updated VW5? Did it take a while to install?

My installation just seems stuck at about 1% for the past hour!
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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stitch-up
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Re: Versaworks 6 Installation Fails!

Post by stitch-up » Sat Jan 26, 2019 8:59 pm

Well, after a long wait stuck at 1% the installation proceeded as expected and detailed in the 'Installation Manual' and finally completed!!

A reboot was required that took much longer than usual! My PC said it was re-starting but just sat there displaying the same re-starting message until I got fed up and held the power button in! When Windows eventually reappeared and the Versaworks 6 icon appeared on the desktop, all looked fine. However, on trying to run Versaworks 6 I received the following error:

Versaworks.exe - System Error
The code execution cannot proceed because mfc140.dll was not found. Reinstalling the program may fix this problem.

So I did just that, firstly downloading the complete installation files again. I chose repair, I then endured another lengthy delay - stuck at 1% for over an hour!!! Once again, the installation process continued and ended as per the installation manual and finally a re-boot was required.

My computer displayed the usual 'restarting' screen, but there it sat for an age! I eventually had to do a hard restart.

As before, on attempting to run VW6 i received the Versaworks.exe - System Error!

I'm posting this detailed info here as an 'aide memoir' when I come to ring Roland Care on Monday - I really need to get this BN-20 working!
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

PhillyDee
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Re: Versaworks 6 Installation Fails!

Post by PhillyDee » Sun Jan 27, 2019 11:41 am

I don't remember, I likely just left it running on the print server overnight....
Roland BN-20 (CMYKWh)
Roland Versa UV LEF-20 (CMYK Pr Wh)
HPC Laser - LS1290PRO 80W Laser cutter/engraver x4
HPC Laser - LS6090PRO 80W Laser cutter/engraver x2
Trotec Speedy 300 120W with JC Vision Camera system and rotary axis.
30W Galvo Fiber Laser Engraver

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Kai Perry
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Re: Versaworks 6 Installation Fails!

Post by Kai Perry » Mon Jan 28, 2019 10:11 am

It sounds like there is some file corruption either in the Windows system or in some files that have been left from a previous install, start by removing any versions of VersaWorks and then deleting anything you find with a search for VersaWorks, then run a disk cleanup and delete all temporary files.

Then try installing again.

If still no good then a refresh of the system including a full install of Windows would be the best way to get the system running again.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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stitch-up
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Re: Versaworks 6 Installation Fails!

Post by stitch-up » Mon Jan 28, 2019 5:11 pm

I'm in agreement Kai, I think it's a local problem. I noticed that none of the Windows updates were installing!

I had a software utility called Rollback RX Pro installed on my laptop theory being I would be able to rollback to any snapshot I'd made. I have now uninstalled this software and Windows updates have now installed correctly! I've yet to try reinstalling Versaworks 6 until I get home later :)

Quick question - as this is a fresh installation, does the BN-20 Driver package I downloaded also contain the BN-20 Utility?

Cheers

John
Roland BN-20
NeoFlex Direct to Garment Printer
Gerber Edge FX
Gerber GS15Plus
Brother BAS-423 Three Head Embroidery Machine
Tajima Neo TEJT C1501 Embroidery Machine
All American WTS-S104 Four Head Sequin Machine
Epson Stylus Pro 9800
To many Heat Presses!

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Kai Perry
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Re: Versaworks 6 Installation Fails!

Post by Kai Perry » Tue Jan 29, 2019 10:05 am

The utility is a separate program to the driver, you can install the one you have on a cd and then update with the updater on the same website as the driver.
Kai Perry
Application Engineer
Roland DG (UK) Ltd
http://www.rolanddg.co.uk

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